When we prepare purchases
Bokksu asks customers to allow 0–1 business day for processing following confirmation of payment. The processing week runs Monday to Friday and excludes both weekends and public holidays. An order submitted during Saturday, Sunday, or a holiday is handled on the next business day.
How long shipping may take
Delivery is estimated at 3–5 business days after shipment. The customary combined span for processing and delivery is consequently 3–6 business days. Our schedule consists of 0–1 day for business-day processing and 3–5 business days for post-shipment transit. Dispatch occurs weekdays only; Saturday and Sunday shipping is unavailable.
Charges and covered destinations
If shipping carries a fee, its amount is visible in checkout before the customer completes the purchase. Checkout similarly shows free shipping when offered. Shipping presently serves addresses within the United States alone, and the available destinations are listed at checkout.
Customer-provided address
Make sure each part of the delivery address is accurate and complete. We cannot be responsible when customer-provided address information is wrong, incomplete, or unavailable and causes a delay or delivery failure.
Contact support quickly after noticing an error. Before shipment we will make every reasonable effort to update the address, but after processing or dispatch we cannot promise that a change will be made.
Tracking and exceptional timing
When tracking exists, the shipping confirmation sent by email supplies it. The carrier’s system may require up to 24 hours from package handoff before displaying an update.
Occasional delay can result from a carrier matter, weather event, holiday, high ordering volume, or another factor outside our control. Once the expected period has passed, ask us for help checking delivery status.
A package marked delivered
When tracking indicates delivery but nothing was received, inspect the surrounding delivery location and seek information from the carrier. If those steps do not resolve the concern, our team will help review it.
Reach the shipping team
For delivery, order-status, and shipping questions, use our web contact page or the email shown here.
- Phone number: (662) 559-2630
- Support email: nguyetbew1luoi11956@gmail.com
- Physical address: 1611 Dr Martin Luther King Dr, Saint Louis MO 63106, United States
- Service window: 9:00 a.m.–5:00 p.m. ET each day from Monday through Sunday